Electrical Division User Guide
Complete guide to using the Electrical Division online application system
Getting Started
Welcome to the Electrical Division Online System
This system allows you to submit electrical installation applications, make payments, track your application status, and download certificates online.
What You'll Need:
- Valid email address
- Personal identification details
- Installation site information
- Technical drawings (schematic, circuit schedule)
- Payment method (credit card or cash at office)
System Requirements:
- Modern web browser (Chrome, Firefox, Safari, Edge)
- Internet connection
- PDF viewer for documents
Office Hours
Monday: 8:00 AM - 5:00 PM
Tue-Fri: 8:00 AM - 4:00 PM
Weekend: Closed
Contact Information
Phone: +1 (767) 266-3747
Email: electricaldivision@dominica.gov.dm
Account Setup
Step 1: Create Your Account
- Click "Register" on the homepage
- Enter your email address
- Create a secure password
- Confirm your email address
Step 2: Complete Your Profile
- Log in to your account
- Navigate to "Profile" section
- Fill in your personal details
- Add your contact information
- Save your profile
Important Notes
- Use a valid email address - you'll receive important updates
- Keep your password secure and don't share it
- Ensure your profile information is accurate
- You must complete your profile before submitting applications
Security Tips
- Use a strong password with mixed characters
- Log out when using shared computers
- Don't save passwords in public browsers
Application Process
Step-by-Step Application Guide
Step 1: Application Form
- Navigate to "Dashboard" → "Create New Application"
- Select installation type
- Fill in site location details
- Provide contact person information
- Enter technical specifications
Step 2: Document Upload
- Upload schematic diagram (PDF/Image)
- Upload circuit schedule (PDF/Image)
- Upload any additional documents
- Ensure files are under 2MB each
- Review all uploaded documents
Step 3: Review & Submit
- Review all entered information
- Check calculated fees
- Add digital signature
- Submit application
- Note your application ID
Pro Tips
- Save your work frequently
- Double-check all measurements
- Ensure documents are clear and readable
- Keep a copy of your application ID
Payment Methods
Online Payment
Accepted Cards:
- Visa
- Mastercard
- American Express
Process:
- Select "Pay Online" after application submission
- Enter card details securely
- Confirm payment amount
- Receive instant confirmation
Cash Payment
Office Location:
Constitution Hill, Roseau
Ministry of Public Works
Process:
- Select "Pay at Office" option
- Print payment slip
- Visit office during business hours
- Make payment and get receipt
- Payment processed by admin
Fee Structure
| Installation Type | Fixed Charge | Per Point Charge | Notes |
|---|---|---|---|
| Residential | EC$10.00 | EC$1.00 | Standard residential installations |
| Commercial (Small) | EC$15.00 | EC$1.50 | Less than 16 points |
| Commercial (Large) | EC$20.00 | EC$2.00 | 16 or more points |
| Industrial | EC$20.00 | EC$2.00 | Industrial installations |
| Temporary | EC$15.00 | - | Fixed charge only |
Inspection Process
What Happens After Payment
Payment Confirmed
Your application moves to "Awaiting Inspection" status
Inspector Assignment
An inspector is assigned to your application
Site Inspection
Inspector visits the installation site
Inspection Complete
Status updates to "Awaiting Inspector's Decision"
Inspection Requirements
- Installation must be complete and ready for testing
- All electrical work must be accessible
- Site must be safe for inspector access
- Responsible person should be available on-site
Inspection Timeline
Inspections are typically scheduled within 5-10 business days after payment confirmation.
Important
If your installation fails inspection, you may need to make corrections and request a reinspection (additional fees may apply).
Status Tracking
Application Status Meanings
Your application has been submitted and is waiting for payment.
Payment received. Your application is in the inspection queue.
Inspection completed. Inspector is reviewing results.
Inspection passed. Additional fees may be required.
All requirements met. Certificate ready for download.
Installation did not meet requirements.
Applicant has questioned the inspection result.
Reinspection has been requested.
You have submitted a query about the inspection result.
Cash payment option selected. Visit office to complete payment.
Notifications
You will receive email notifications when your application status changes. Make sure to check your email regularly and add our email to your safe senders list.
Certificate Download
How to Download Your Certificate
- Log in to your account
- Go to your Dashboard
- Find your completed application
- Click "Download Certificate" button
- Save the PDF file to your device
Certificate Features
- QR Code: For verification purposes
- Digital Signature: Inspector's electronic signature
- Technical Details: Complete inspection results
- Validity Period: Certificate expiration information
- Official Seal: Government authentication
Certificate Validity
Your electrical installation certificate is valid for the period specified on the certificate. Regular reinspections may be required based on the installation type and inspector's recommendations.
Certificate Security
- Each certificate has a unique QR code
- Digital signatures prevent tampering
- Verification available online
File Format
Certificates are provided in PDF format. You'll need a PDF reader to view and print them.
Troubleshooting
Common Issues & Solutions
- Check your email and password
- Use "Forgot Password" if needed
- Clear browser cache and cookies
- Try a different browser
- Check file size (must be under 2MB)
- Use supported formats (PDF, JPG, PNG)
- Check internet connection
- Try uploading one file at a time
- Check card details and expiry date
- Ensure sufficient funds available
- Contact your bank if card is blocked
- Try the cash payment option
- Refresh your browser page
- Log out and log back in
- Status updates may take time
- Contact office if no update after 48 hours
Need More Help?
Contact Support
Phone: +1 (767) 266-3747
Email: electricaldivision@dominica.gov.dm
Office Hours:
Monday: 8:00 AM - 5:00 PM
Tuesday-Friday: 8:00 AM - 4:00 PM
Location:
Constitution Hill, Roseau
Ministry of Public Works
Tips for Better Experience
- Use a modern browser
- Keep your browser updated
- Disable popup blockers for this site
- Save important documents locally